About: The remote service option allows a Black Diamond technician to securely view and control your computer over the Internet. The technician to interact with your computer as if he was in front of it, all while you watch. This option is great for troubleshooting error messages, installing/configuring software, or receiving visual training for new programs.

Rate: All remote service is billed at $50/hr with a $10 minimum charge.

Installation: A technician will walk you through the necessary steps to install and configure the remote access software. Installation typically takes about 5 minutes. In order to utilize the remote access software you will need a working, high-speed internet connection.

Security: Your security and privacy is of utmost importance to Black Diamond. The remote access software makes use of an encrypted, secure connection, and requires a password and confirmation from the client before a connection can be established. If you have any questions or concerns about the process, please don't hesitate to ask for more information.

Download/Install: You will need to download and install this program to allow a Black Diamond technician to connect to your computer. Printable installation instructions are available here.

Get more info or schedule service: Contact Us